Extended Warranty

Extended warranty services

Get support by our experts with faster resolution and hardware replacement times

Leveraging our technical and administrative know-how related to vendors and theirs solutions, we are able to amplify what they offer and deliver better customer experience and resolution times.

We provide extended services on top of the standard vendor warranty support to ensure improved customer satisfaction. First point of contact are our experts responsible for remote diagnostics, fault resolutions in case of hardware or software malfunction, rapid hardware replacement. The service is complemented by access to incident tracking tools and on-site support.

Offerings

  • 24x7x365 Availability
  • Remote Localization of Faults
  • Faults Resolution.
    Resulting from equipment manufacturing defects or features inconsistency.
  • L3 Escalation to Vendor Support. If the faults cannot be resolved within the agreed SLA.
  • Rapid Hardware Replacement.
    Flexible hardware replacement options, including 2-hour, 4-hour, and next-business day (NBD) replacements.
  • On-site Support Option.
    A certified Telelink field engineer will travel to your location and replace faulty hardware under the optional on-site support.
  • Incident Management.
    The customer receives access to incident tracking tools.